Shipping & Returns

Shipping Policy

Company Name:FORWARD PAY PTE.LTD. 81 UBI AVENUE 4 UB. ONE #09-18
Company Registration Number:408830(Incorporated in the Republic of Singapore)
Mail:admin@chandeliersss.com

1. Free Shipping

All clothing at Our store are FREE SHIPPING, you can share the free shipping on Our store!

2. Shipping Method

For all orders,we ship to the following countries by EMS
We ship to the following countries by EMS:

Africa and Middle East

Bahrain, Jordan, Nigeria, Saudi Arabia, Egypt, Kenya, Oman, South Africa, Israel, Kuwait, Qatar, United Arab Emirates, Ghana, Morocco, Mauritius, Namibia, Reunion, Tanzania, Mayotte, Zimbabwe

Americas

Bermuda, Mexico, Uruguay, Brazil, Costa Rica, Panama, Venezuela, Canada, Ecuador, Peru, Bolivia, Chile, Guadeloupe, Trinidad and Tobago, Barbados, Micronesia, French Guiana, Jamaica, Saint Martin, Martinique

Asia and Pacific

Australia, Indonesia, Malaysia, South Korea, China, Japan, New Zealand, Taiwan, Hong Kong, Kazakhstan, Philippines, Thailand,India, Macao, Singapore, New Caledonia, Fiji, Cambodia, Marshall Islands, Palau

Europe

Austria, Germany, Luxembourg, Serbia, Belgium, Greece, Malta, Slovakia, Bulgaria, Hungary, Monaco, Slovenia, Cyprus, Iceland, Netherlands, Spain, Czech Republic, Ireland, Norway, Sweden, Denmark, Italy, Poland, Switzerland, Estonia, Latvia, Portugal, Turkey, Finland, Liechtenstein, Romania, United Kingdom, France, Lithuania, Russia, Saint Barth¨Ślemy, Andorra, Albania, Bosnia And Herzegovina, Gibraltar, Croatia, San Marino, Vatican City

Note: We are unable to ship to these countries: Afghanistan, Colombia, Iran, Iraq, Myanmar, Nepal, Somalia, Sri Lanka, Syria

3. Shipping Time

Usually,goods will be shipped out within 2 days after receiving the order., Delivery times are between 5-7 days to all major destinations, few orders may take longer depending on time of ordering (weekends, holidays). The exact shipping time is based on the shipping company standard.

4. Delivery Time

Total Delivery Time=Operation Time + Shipping Time.

Regular Operating Timev 7-20 Business Days.

5. Required Delivery Information

The information needed for shipping is your full name, address and phone number. Please be informed that we can only ship your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping.

Please make sure you enter the correct shipping address and contact number.

Please allow 5-7 days for delivery of your Item.

We will send you your tracking number in 24-36 hours after we sent out your order.

Returns

Our store sincerely hope you to be completely satisfied with your shopping online, if you want to return your orders, please review the our Return Policy!

1. Items that can be returned:

1) if there are obvious quality problems which exclude size problems, color problems, and wrong shipping times

2) if there has been a measurement mistake of 4cm?s or above for each specific measurement, or if there is a major colour difference from your original order. Small colour differences are not included as some computer monitors can make colours look slightly different.

3) Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and attached.

4) Shipping damages must be noted at the time of delivery with the carrier.

2. Items that cannot be returned:

1) We do not accept returns on special ordered plus size gowns or specialty ordered gowns such as hollow to hem gowns (the normal size can be ).

2) Washed or worn merchandise cannot be returned or exchanged unless defective.

3) For custom-made dresses, please find a professional tailor to measure you and keep fit. But we can revise it for you if you can pay for shipping back fee.

3. Return program

1) You must contact us via our online contact form within 24 hours from when you have received the dresses. Please state the problem of the received items and the reason for the return.

2) Obtain a Return Merchandise Authorization within 14 days of the date we shipped your order. Please note: returns will not be accepted that expire 14 days after the date.

3) Return shipping charges will be the buyer?s responsibility.

4) We only issue refunds when receiving the item back and not before.

If you have any questions about the above Returns Policy, please do not hesitate to contact us.

 

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